TERMS AND CONDITIONS OF SERVICE

1. ACCEPTANCE OF TERMS

These Terms and Conditions (“Terms”) constitute a legally binding agreement between Fruity Lead Inc. DBA Tattoo Removal Marketing, a corporation incorporated under the laws of Canada (“Agency”, “we”, “us”), and the client engaging our services (“Client”, “you”).

By signing a Service Agreement, paying an invoice, or otherwise engaging our Services, you agree to be bound by these Terms. If you do not agree to these Terms, you must not use our Services.

2. SERVICES

2.1. Scope of Services

The Agency agrees to provide the marketing services described in the applicable Statement of Work (SOW), Proposal, or Service Agreement (collectively, the “Services”).

2.2. Independent Contractor

The Agency acts as an independent contractor. Nothing in these Terms creates a partnership, joint venture, agency, or employment relationship between the parties.

2.3. Third-Party Platforms

The Client acknowledges that the Services may involve the use of third-party platforms (e.g., Meta/Facebook, Google, TikTok, HighLevel). The Agency has no control over these platforms’ policies, algorithms, or terms of service. The Agency is not responsible for any account suspensions, ad disapprovals, or bans imposed by third-party platforms.

3. SOFTWARE AND TOOLS LICENSE

3.1. Sublicense of Tools

If the Agency provides the Client with access to proprietary or third-party software (e.g., a CRM, Client Portal, or Lead Management Dashboard), the Agency grants the Client a limited, non-exclusive, non-transferable, revocable license to use such software solely for the duration of the agreement.

3.2. No Availability Guarantee

The Agency does not guarantee that access to such software will be uninterrupted or error-free. We are not liable for any downtime, data loss, or technical issues caused by third-party software providers (e.g., GoHighLevel, Twilio, Mailgun).

4. CLIENT OBLIGATIONS

4.1. Cooperation and Assets

The Client agrees to provide all necessary access (e.g., to Ad Accounts, Website backends) and creative assets (images, logos, videos) required for the Agency to perform the Services. Delays in providing these items may result in delays in the Services without penalty to the Agency.

4.2. Medical and Legal Compliance

The Client is solely responsible for ensuring that all marketing materials, claims, and offers comply with:

  • Applicable medical regulations (e.g., FDA, Health Canada, TGA).
  • Professional standards (e.g., Medical Board guidelines).
  • Consumer protection laws (e.g., Truth in Advertising).

The Agency is a marketing provider, not a legal or medical compliance expert. We do not verify the medical accuracy of the content you approve.

4.3. Approval & Authority to Optimize

(a) Initial Approval: The Client must approve the initial campaign strategy and core creative concepts before launch. (b) Ongoing Optimization: To ensure campaign performance, the Client grants the Agency the authority to make ongoing modifications to live campaigns (including bid adjustments, audience targeting tweaks, and creative variations) without prior approval. (c) Objection: The Client may review active ads at any time. If the Client objects to a specific ad or change, they must notify the Agency in writing, and the Agency will remove or edit the asset within [1] business day.

5. FEES AND PAYMENT

5.1. Fees

The Client agrees to pay the fees set forth in the Service Agreement. All fees are quoted in [US Dollars / Canadian Dollars – CHOOSE ONE] unless otherwise stated.

5.2. Taxes (Canadian & International)

  • Canadian Clients: Fees are exclusive of applicable taxes (GST/HST/QST/PST), which will be added to the invoice where required by law.
  • International Clients: The Client is responsible for any withholding taxes or local duties required in their jurisdiction.

5.3. Payment Terms

  • Retainers: Recurring management fees are due in advance on the first day of the billing cycle.
  • Ad Spend: Ad spend is paid directly by the Client to the ad platform (e.g., Facebook/Google). The Agency does not front ad spend funds.
  • Late Payments: Invoices not paid within [7] days of the due date are subject to a late fee of [1.5%] per month (18% per annum) or the maximum permitted by law.

5.4. Suspension of Services

The Agency reserves the right to pause or suspend all Services if an invoice remains unpaid for more than [7] days past the due date.

6. INTELLECTUAL PROPERTY & PUBLICITY

6.1. Client IP

The Client retains ownership of all pre-existing intellectual property (IP), including logos, trademarks, and images provided to the Agency. You grant us a non-exclusive license to use these materials solely to perform the Services.

6.2. Agency IP

The Agency retains ownership of its proprietary methodologies, pre-existing code, templates, frameworks, and “know-how” used to deliver the Services.

6.3. Deliverables

Upon full payment of all fees, the Agency grants the Client:

  • Ownership: Of final, published ad creatives and landing page copy.
  • License: A perpetual, non-exclusive license to use any underlying Agency IP embedded in the deliverables for the Client’s internal business purposes.

6.4. Portfolio Rights

The Agency retains the right to display the Client’s name, logo, and a description of the Services performed in the Agency’s marketing materials, case studies, and website portfolio, solely for the purpose of demonstrating our work.

7. DISCLAIMER OF WARRANTIES & GUARANTEES

7.1. No Guarantee of Results

Marketing results (leads, bookings, ROI, ROAS) vary based on market conditions, seasonality, and brand reputation. The Agency expressly disclaims any guarantee of specific results. We do not guarantee that the Services will generate a specific number of new patients or a specific dollar amount of revenue.

7.2. “As Is” Basis

The Services are provided on an “as is” and “as available” basis. To the fullest extent permitted by law, the Agency disclaims all warranties, express or implied, including implied warranties of merchantability and fitness for a particular purpose.

8. LIMITATION OF LIABILITY

THIS SECTION IS CRITICAL. PLEASE READ.

8.1. Liability Cap

To the maximum extent permitted by applicable law, the Agency’s total cumulative liability to the Client for any claims arising out of or related to these Terms (whether in contract, tort, negligence, or otherwise) shall be limited to the total amount of fees actually paid by the Client to the Agency in the three (3) months immediately preceding the event giving rise to the claim.

8.2. Exclusion of Damages

In no event shall the Agency be liable for any indirect, consequential, special, exemplary, or punitive damages, including but not limited to lost profits, lost revenue, or loss of data, even if advised of the possibility of such damages.

9. INDEMNIFICATION

The Client agrees to indemnify, defend, and hold harmless the Agency, its officers, directors, employees, and agents from and against any third-party claims, liabilities, damages, losses, and expenses (including legal fees) arising out of:

  1. Client Content: Any claim that materials provided or approved by the Client infringe on the intellectual property rights of a third party.
  2. Compliance: Any claim that the Client’s marketing materials violate medical regulations, advertising laws, or anti-spam laws (CASL/GDPR).
  3. Professional Negligence: Any claim related to the medical services or treatments provided by the Client to their patients.

10. NON-SOLICITATION

During the term of the agreement and for a period of [12] months following its termination, the Client agrees not to directly or indirectly solicit, hire, or engage any employee or contractor of the Agency who has been involved in providing the Services.

11. CONFIDENTIALITY

Both parties agree to keep confidential all non-public information disclosed by the other party (“Confidential Information”). This includes business strategies, patient lists, and proprietary data. Confidential Information shall not be disclosed to third parties without prior written consent, except as required by law.

12. TERM AND TERMINATION

12.1. Term

The initial term of the agreement is defined in the Service Agreement. Unless otherwise specified, the agreement automatically renews on a month-to-month basis.

12.2. Cancellation

Either party may terminate the agreement by providing [30] days’ written notice.

  • During the Notice Period: The Client is responsible for payment of fees covering the notice period.
  • Early Termination: If a fixed-term contract is terminated early by the Client, the remaining balance of the contract becomes immediately due.

13. GENERAL PROVISIONS

13.1. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Province of [Your Province] and the federal laws of Canada applicable therein. You agree to submit to the exclusive jurisdiction of the courts located in [Your City, Province].

13.2. Force Majeure

Neither party shall be liable for any delay or failure to perform resulting from causes outside its reasonable control, including acts of God, internet outages, war, terrorism, or pandemics.

13.3. Severability

If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

13.4. Entire Agreement

These Terms, combined with the Service Agreement/Proposal, constitute the entire agreement between the parties and supersede all prior agreements or understandings.

13.5. Language (Quebec Clause)

The parties have expressly requested that these Terms and all related documents be drawn up in English. Les parties ont expressément demandé que les présentes modalités et tous les documents s’y rattachant soient rédigés en anglais.

CONTACT INFORMATION

If you have questions regarding these Terms, please contact us at:

Tattoo Removal Marketing tattooremovalmarketing@gmail.com